Terms & Conditions
KELGARY strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website.
• A product/item purchased from our online shop can be EXCHANGED within 3 days.
• The company will be responsible for shipment costs of Exchange if customer receives incorrect design or size at the time of delivery.
• Make sure the product you are exchange is intact with all tags.
• The product /item received The product or item does not match with original specification, or the product is found to be not the same as you had actually purchased.
Please Read the Following Procedure or Refund/ Exchange to avoid any Confusion!
• Prior to shipping the return to KELGARY, you will need to notify us within 3 days by calling us at 03-111-105-999 or by writing us at “support@kelgary.com
• Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the Exchange.
• Articles purchased on “SALE" can be exchanged and replaced, but can't be returned. And the customer will bear the delivery charges. Moreover, “SALE" articles can only be exchanged at the online store.
Order Cancellation
The order can be cancelled by customer any time before the order is processed. Once the order is shipped and exchange policy will be applied. Kelgary has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfilment of said order.
Shipping Policy
• Kelgary is not responsible for non-shipment of ordered product due to in availability of stock. Order verification is not considered to be order confirmation.
• It is the customer responsibility to provides us correct address and phone number at the time of booking.
• Kelgary management team retains the right to change exchange policy at any time without any notice.
• Kelgary has aims to provide best quality possible services to processes orders as quickly as possible.
• A product/item purchased from our online shop can be EXCHANGED within 3 days.
• The company will be responsible for shipment costs of Exchange if customer receives incorrect design or size at the time of delivery.
• Make sure the product you are exchange is intact with all tags.
• The product /item received The product or item does not match with original specification, or the product is found to be not the same as you had actually purchased.
Please Read the Following Procedure or Refund/ Exchange to avoid any Confusion!
• Prior to shipping the return to KELGARY, you will need to notify us within 3 days by calling us at 03-111-105-999 or by writing us at “support@kelgary.com
• Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the Exchange.
• Articles purchased on “SALE" can be exchanged and replaced, but can't be returned. And the customer will bear the delivery charges. Moreover, “SALE" articles can only be exchanged at the online store.
Order Cancellation
The order can be cancelled by customer any time before the order is processed. Once the order is shipped and exchange policy will be applied. Kelgary has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfilment of said order.
Shipping Policy
• Kelgary is not responsible for non-shipment of ordered product due to in availability of stock. Order verification is not considered to be order confirmation.
• It is the customer responsibility to provides us correct address and phone number at the time of booking.
• Kelgary management team retains the right to change exchange policy at any time without any notice.
• Kelgary has aims to provide best quality possible services to processes orders as quickly as possible.